Resume « Steve Shead Dot Net

Resume

INFORMATION TECHNOLOGY EXECUTIVE

Contributing to Excellence with Integrity

SUMMARY

Highly experienced Senior IT Management Professional with a record of developing and supporting successful IT projects and solutions incorporating a wide range of applications and technologies. Consistently recognized and tasked by executive management to improve organizational effectiveness and efficiency. Exceptional leadership that aligns the business processes and IT infrastructure to realize cost savings, accelerate performance, and sustain strategic flexibility for the organization.

A builder of high performance teams and a natural team leader, mentor, and motivator who thrives in environments requiring a high level strategist and a big picture thinker. Award winning team builder focused on growing revenues and elevating organizational productivity, efficiency, and technical infrastructure.

Talented, results driven, and versatile IT leader, with a record of success in implementations requiring in-depth knowledge and solid experience working with complex cross-platform systems, network architecture, installation, implementation, integration, and administration in local and remote environments.

Technically savvy and a quick study in emerging technology, able to quickly assess and utilize the appropriate response to meet the specific needs of the business requirement at hand. A welcome addition to any management team; ready, willing, and able to function in any role necessary to ensure project success and on-time integration and delivery.

CORE COMPETENCIES

Performance Optimization • Consulting • Vendor Relations • Contract Negotiation • Cost Control • Network Administration • Process Improvement • Process Re-Engineering • Project Management • Information Security Roadmapping • Financial Reporting • Strategic Analysis / Planning • Help Desk / NOC Operations • Vulnerability Testing • Client Relationship Management • Business Strategy • Executive Level Relationship Management • Technology Integration •Team Building Leadership • Human Resource Optimization • Business Continuity Planning • PCI DSS / Sarbanes Oxley

PROFESSIONAL EXPERIENCE

Peet’s Coffee and Tea Emeryville, CA 2011 – Present

Senior Director of Network, Infrastructure, and Security

Deliver overall vision and leadership to the development and implementation of innovative programs that support the organization’s mission and strategic goals. Establish business alignment in all areas as a result of collaborative and value-driven approach. Analyze, review, and enhance existing programs to increase operating efficiency and adapt to new requirements. Maintain network and systems security, PCI Level 1, and Sarbanes Oxley compliance data, and define and execute against ongoing information security strategy and assumption of risk.

Improved visibility and accountability through regular communications across all departments’ areas of business. Create strategy based on the business direction and requirements for the one to three year plan.
Introduced Enterprise Class services and support to enhance user experiences while increasing productivity and visibility.
Rationalized service and support contracts resulting in savings of $200,000+ in first six months.

CafePress San Mateo, CA 2007 – 2011

Information Technology Director, Information Security Officer

Provided strategic technology leadership, product vision, and technology roadmap for the Information Technology Department at corporate head quarters and Louisville production data center, consisting of 900 employees. Led the effective execution of technology strategy for technology platforms, partnerships, and external relationships. Identified more productive methods to achieve top performance, eliminating waste and reducing expenses. Supported company-wide direction in areas of policy and planning for data processing and related functions. Managed multimillion-dollar budget to ensure compliance with established parameters, while working to reduce bottom-line expenses. Served as IT subject matter expert in strategic business planning to ensure IT alignment; create and maintain enterprise security strategy and PCI policies and procedures. Provided oversight of application deployment, desktop support, IT procurement and vendor relations, and hiring/training of staff within multiple corporate locations.

Increased performance threefold empowering business to achieve growth of $60,000,000 in one year through redesign of core ecommerce application layer providing multi-layer redundancy.
Led architectural design and deployment of critical 150,000 sq. ft. production facility network and internal data centers while achieving budget and schedule objectives with zero downtime.
Improved enterprise productivity significantly through restructuring of IT processes, interdepartmental communications and through integration of services and support across all areas.

Synaptics, Inc. Santa Clara, CA 2001 – 2007

Information Technology Director

Provided direction and oversight of global team responsible for the development, deployment, and management of multi- platform infrastructure across six locations, servicing 450 employees, with 24 / 7 support. Managed $2,000,000+ budget. Orchestrated staff development, managed client and vendor relationships, and implemented policies and procedures to ensure the highest quality of service delivered. Aligned IT team with business units to build business expertise and improve quality and response time, in support of firm conferences, annual meetings, and daily operations. Led full life cycle deployment of critical Enterprise Resource Planning (ERP) system including platform selection; managed vendor relationships; established enterprise-wide security policies and disaster recovery plan.

Reduced annual vendor procurement and support costs annually through reduction in number of vendors and renegotiation of service level agreements.
Conducted critical security audit resulting in restructuring of roles and responsibilities and closure of costly Sarbanes-Oxley loophole.
Planned and led deployment of a $4,800,000 relocation project with zero downtime.